What does Voxperto do?

Voxperto is an AI voice agent that runs a company's technical-support hotline. It answers calls 24/7, understands the caller's issue in natural speech, resolves common problems automatically, and hands the call to a human expert when needed.

Which languages does Voxperto support?

Voxperto supports English, German and Arabic, including right-to-left Arabic, and can be extended to additional languages on request.

What channels can Voxperto handle?

Voxperto handles inbound voice calls on your existing hotline number, and can also be deployed on WhatsApp, Telegram, and as a web voice avatar, so customers reach the same AI agent by phone or online.

Can Voxperto transfer a call to a human agent?

Yes. Voxperto is designed for seamless human handoff: when a request is complex, sensitive, or outside its scope, it transfers the caller to a human support agent with the full conversation context preserved.

One hotline. The work of 100 to 1,000 support agents.

Voxperto answers your customers' technical questions the moment they ask — in their language, around the clock. No line to hold, no technician tied to the phone.

🎙 Talk to Donna See how it works

Answers in under 1 second 30+ languages 24/7

Donna

The problem

Technical support shouldn't cost you a floor full of agents.

Every product line, every language, every time zone — the phones never stop, and neither does the payroll.
Great technicians spend their days answering the same warranty and setup questions instead of doing real work.
Hire, train, repeat: support headcount grows faster than your margins ever will.
Voxperto takes the whole hotline off your hands — expert answers on the first call, at a fraction of the cost.

Verticals

One platform. Every technical product you sell.

Voxperto learns your manuals, warranties and setup guides — so it speaks like the person who built the product.

☀️

Solar / PV

"My inverter shows E013 — what do I do?"

🔋

Home Batteries

"Why did my battery stop charging overnight?"

🚗

EV Charging & Cars

"My wallbox won't start a session — can you help?"

📺

TVs & Home Cinema

"No sound over HDMI-ARC. How do I fix it?"

⌚

Phones & Wearables

"My watch won't pair anymore. What now?"

🧺

Home Appliances

"The washer's stuck on error F5 mid-cycle."

🏠

Smart Home

"My thermostat dropped off Wi-Fi again."

🔧

Power Tools

"The battery pack won't charge past one bar."

…and any technical product you can put a manual behind.

How it works

From "hello" to "handled" — in one call.

The customer reaches out

They call, message on WhatsApp or Telegram, or open the web avatar — whatever's easiest for them.

Voxperto understands & checks

It gets the intent across languages and products, then pulls the answer from your manuals and your CRM — orders, contracts, warranty status.

It resolves, or hands off cleanly

Most calls end solved. When a human is needed, Voxperto passes the customer over with the full transcript, so nobody repeats themselves.

What customers can ask

Ask it anything a support line should know.

Where's my order — and when will it arrive?"
How long is my warranty, and what does it cover?"
Can you walk me through the installation, step by step?"
My unit shows an error code — what's wrong?"
I need to return this. How do I start an RMA?"
Can you book a technician to come out?"
Which spare part do I need, and how do I order it?"
This is urgent — I need a person now."

Channels

One brain. Every channel. Full context carried between them.

📞

Phone hotline

The number your customers already call, answered instantly, every time.

💬

Chat where they already live, with the same expert on the other end.

✈️

Fast, secure messaging — same answers, same memory.

🧑🏻‍💼

Web avatar

A face and a voice on your site that talks them through it.

Start on WhatsApp, finish on the phone — Voxperto remembers the whole conversation, so your customer never starts over.

Voxperto Assistant

And a private assistant for everyone on your team.

Every employee gets their own AI assistant — Donna — that knows their topics, answers their questions, and books their Zoom calls, reachable on WhatsApp, Telegram or by phone. It runs the follow-ups too, writing them straight into your dashboard or the CRM you already use.

🗂️

Every task, on the record

Zoom booked · follow-up logged · CRM updated — automatically, per employee.

Proof

Built to be trusted — and to prove it.

We built the Growatt solar hotlineStraight from their own product manuals — expert-grade answers from day one.

Governed & fully auditableEvery answer is grounded in your sources, and every conversation is on the record.

Truly multilingualNot a translation layer bolted on, but native understanding across 30+ languages.

Voxperto always tells the caller it's an AI — and hands off to a human the moment one is needed, seamlessly and with the full story.

Replace a support floor. Pay for a few seats.

Voxperto does the work of a 100- to 1,000-seat support team — for the price of a handful of agents. No overtime, no night shift, no ramp-up when volume spikes.

Talk to us